Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (2024)

Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (1)

MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required

Hospital for Special Surgery New York, NY

Security verification

Hospital for Special Surgery New York, NY

1 week ago 36 applicants

See who Hospital for Special Surgery has hired for this role

Security verification

Save job

Welcome back

Sign in to save MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required at Hospital for Special Surgery.

  • Report this job

OverviewHow you move is why we’re here. ®

Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report . As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

MyChart and Epic Cheers/CRM Applications Analyst II Information Technology Hybrid - 3 Days in Office (based in NYC) Full-Time

  • Certification in the Epic MyChart module is required

Join our dynamic IT team as a MyChart and Epic Cheers/CRM Application Analyst II. In this critical role, you will create and support a best-in-class patient experience. Your expertise and your contributions will have a direct impact on our patients and our clinicians.

You will be primarily responsible for enhancing, maintaining, and supporting our Epic MyChart patient portal. You will leverage your expertise in Epic MyChart to perform in-depth analysis of patient and HSS staff workflows and provide informed recommendations and solutions that meet business requirements and create a stellar patient experience.

You will also have the opportunity to build and support the Epic Cheers/ CRM module to allow us to better support our engagement with existing patients and prospective patients. You will be primarily responsible for building out the Cheers module, implementing and maintaining CRM workflows.

You will also need to demonstrate a strategic understanding of business operations, and work with Epic, project teams, HSS business owners and subject matter experts, and end-users to tailor the system to fit the hospital’s needs.

Key Responsibilities

  • Exhibit strong problem-solving abilities. Analyze and document complex use cases, business requirements and workflows. Develop and offer various recommendations and solutions backed by strong logical reasoning.
  • Review and assess the impact of changes and enhancements and makes recommendations for best course of action. Speak to the pros and cons or the thought process leading to recommendations made.
  • Effectively deliver small individual or application-specific projects. Estimate tasks accurately. Report, escalate, and mitigate risks and issues appropriately.
  • Communicate effectively across all teams and stakeholders at various levels within the organization.
  • Collaborate effectively with Epic personnel using Sherlock or other appropriate tools
  • Challenge existing ideas and develop and champion new ones that add value to the organization .
  • Identify opportunities for organizational change, product improvements or process improvements. Proposes solutions and initiates steps to implement improvements.
  • Provides excellent customer service to patients, stakeholders, and other users. Performs warm handoffs between support teams and communicates timely updates. Maintains a positive attitude and communicates with customers with empathy.
  • Keeps quality as a central part of the development process. Follow all quality assurance processes, including change management and testing efforts with some supervision.
  • Provides on-call support on a rotating basis.
  • Demonstrates enthusiasm, commitment to excellence, and high standards of professional conduct.
  • Engage in continuous learning to expand knowledge in healthcare IT.
  • Demonstrate advanced proficiency in MS Office suite and project management applications.
  • Develop relationships, trust, and credibility to successfully manage multiple demands; maintain daily communications with Epic users
  • Lead, facilitate, and participate in user meetings, in-services and internal team meetings; Provide subject-matter-expert knowledge transfer to colleagues
  • Support the training team by keeping trainers abreast of new functionality and system changes. Perform application training functions, as assigned
  • Ensure test scripts are created, reviewed and updated to reflect proposed workflow solutions
  • Provide on-site support during go-live and system upgrade scenarios; provide on-call support on a rotating basis
  • Assist with all Quality Assurance processes including change management and testing efforts; participate in disaster recovery measures
  • Remain current on Epic technologies and obtain certification in Epic applications as warranted
  • Research best practice and implement leading practice standards

QualificationsMinimum Requirements:

  • Required Education: Bachelor’s Degree (BA/BS) or equivalent.
  • Experience: Minimum of two years of demonstrated experience with MyChart, including editing system definitions, questionnaires, results release, etc.
  • Certification: Certification in the Epic MyChart module is required.
  • Skills: Detail-oriented, self-motivated, pragmatic, and a collaborative team player. Excellent oral, written, and non-verbal communication skills.
  • Technical Proficiency: Expertise in MS Office, including Project, Excel, Visio, PowerPoint, and SharePoint.
  • Flexibility: Availability for extended work hours as needed, including early mornings, nights, and weekends, during major implementation and support efforts.

Preferred Qualifications

  • Advanced degree (Master’s or higher).
  • Certifications in EpicCare Ambulatory, and/or Epic Cheers/CRM Call Management.
  • Demonstrated experience working with EpicCare Ambulatory and/or Epic’s Cheers/CRM application and related features. This experience includes working with flowsheets, SmartData Elements, SmartForms, navigators, and other Ambulatory tools.
  • Reporting workbench, radar dashboard, and/or Clarity reporting build experience.
  • Business analyst experience.
  • Project management experience including experience working with an agile methodology
  • Self-motivated, detail-oriented, problem solver
  • Considerable process and workflow design experience

Other Requirements#Hybrid

Pay Range - Minimum USD $115,000.00/Yr.

Pay Range - Maximum USD $125,000.00/Yr.

  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Business Development and Sales
  • Industries

    Hospitals and Health Care

Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (8) Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (9) Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (10)

Referrals increase your chances of interviewing at Hospital for Special Surgery by 2x

See who you know

Get notified about new Customer Relationship Management Analyst jobs in New York, NY.

Sign in to create job alert

Similar jobs

  • CRM Manager Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (11)

    CRM Manager

    Savage X Fenty

    El Segundo, CA

  • Customer Relationship Management Analyst Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (12)

    Customer Relationship Management Analyst

    Motion Recruitment

    San Diego, CA

  • Customer Relationship Management Specialist Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (13)

    Customer Relationship Management Specialist

    TheCRM Corporation

    United States

  • Customer Relationship Management Analyst Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (14)

    Customer Relationship Management Analyst

    Conspicuous

    Houston, TX

  • Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (15)

    CRM Manager - SMS & Email

    KREWE

    New York, NY

  • Customer Relationship Management Manager Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (16)

    Customer Relationship Management Manager

    The Cookware Company

    United States

  • Assistant Manager of CRM Lifecycle Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (17)

    Assistant Manager of CRM Lifecycle

    Centr

    Los Angeles, CA

  • Customer Relationship Management Manager Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (18)

    Customer Relationship Management Manager

    johnnie-O

    Raleigh, NC

  • CRM Loyalty Manager Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (19)

    CRM Loyalty Manager

    Parfums Christian Dior

    New York, United States

  • Customer Relationship Management Retention Specialist Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (20)

    Customer Relationship Management Retention Specialist

    Talent Groups

    Westminster, CO

  • Business Analyst Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (21)

    Business Analyst

    ZARA USA

    New York, NY

  • CRM Analyst Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (22)

    CRM Analyst

    Las Vegas Raiders

    Las Vegas, NV

  • Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (23)

    CRM & Loyalty Manager

    CALPAK

    Gardena, CA

  • CRM Manager Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (24)

    CRM Manager

    Azazie, Inc.

    Los Angeles, CA

  • CRM Manager Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (25)

    CRM Manager

    BetterSleep by Ipnos

    New York, NY

  • Customer Relationship Management Specialist Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (26)

    Customer Relationship Management Specialist

    Insight Global

    Louisville, KY

  • Customer Experience Business Analyst Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (27)

    Customer Experience Business Analyst

    The Farmer's Dog

    New York, NY

  • CRM Analyst Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (28)

    CRM Analyst

    Thrive Causemetics Inc.

    Los Angeles, CA

  • CRM Manager, Client Analytics Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (29)

    CRM Manager, Client Analytics

    Christian Dior Couture

    New York, United States

  • CRM Manager Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (30)

    CRM Manager

    BetterSleep by Ipnos

    Mountain View, CA

  • CRM Manager - Business US Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (31)

    CRM Manager - Business US

    Wise

    Austin, TX

  • Customer Relationship Management Specialist Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (32)

    Customer Relationship Management Specialist

    24 Seven Talent

    Irvine, CA

  • CRM and Email Manager Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (33)

    CRM and Email Manager

    24 Seven Talent

    Santa Monica, CA

  • CRM Manager Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (34)

    CRM Manager

    Lemonade

    New York, NY

  • Business Operations Analyst Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (35)

    Business Operations Analyst

    Morgan Stanley

    New York City Metropolitan Area

  • CRM Manager, Americas Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (36)

    CRM Manager, Americas

    Aesop

    New York, NY

  • CRM Manager Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (37)

    CRM Manager

    Mutual of Omaha Mortgage

    United States

People also viewed

  • Business Intake Analyst

    Business Intake Analyst

    Greater Chicago Area

  • Customer Relationship Management Specialist

    Customer Relationship Management Specialist

    Brandstetter Carroll Inc.

    Houston, TX

  • Salesforce Platform Analyst

    Salesforce Platform Analyst

    Roku

    Santa Monica, CA

  • Salesforce Platform Analyst

    Salesforce Platform Analyst

    Roku

    San Jose, CA

  • CRM Manager

    CRM Manager

    Rocket Money

    United States

  • Customer Relationship Management (CRM) Senior Analyst

    Customer Relationship Management (CRM) Senior Analyst

    Takeda

    Lexington, MA

  • Contact Center Business Analyst

    Contact Center Business Analyst

    Conch Technologies, Inc

    United States

  • Veeva CRM Business Analyst - Remote, US

    Veeva CRM Business Analyst - Remote, US

    Slipstream IT

    Blue Bell, PA

  • Senior Business Analyst (Hybrid)

    Senior Business Analyst (Hybrid)

    Sempra

    San Diego Metropolitan Area

  • CRM Specialist

    CRM Specialist

    MeUndies

    Los Angeles, CA

Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (38)

Looking for a job?

Visit the Career Advice Hub to see tips on interviewing and resume writing.

View Career Advice Hub

Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (2024)
Top Articles
Latest Posts
Recommended Articles
Article information

Author: Gregorio Kreiger

Last Updated:

Views: 5299

Rating: 4.7 / 5 (77 voted)

Reviews: 84% of readers found this page helpful

Author information

Name: Gregorio Kreiger

Birthday: 1994-12-18

Address: 89212 Tracey Ramp, Sunside, MT 08453-0951

Phone: +9014805370218

Job: Customer Designer

Hobby: Mountain biking, Orienteering, Hiking, Sewing, Backpacking, Mushroom hunting, Backpacking

Introduction: My name is Gregorio Kreiger, I am a tender, brainy, enthusiastic, combative, agreeable, gentle, gentle person who loves writing and wants to share my knowledge and understanding with you.